“I just wanted you to know that I had such a positive experience speaking with Mike this week. As I’m sure you know, dealing with debt can be an uncomfortable and nerve-wracking process.  Mike was friendly and professional – he really made the process as painless as possible and represented your company well. Please thank him again for me, it is rare in this day and age that a debt collector treats you with courtesy and dignity and I appreciate that more than I can say.”